If you have a small or medium business, surely you will know how important it is to communicate both within it and with customers . After all, it is the basis that allows the work to be done correctly, in an effective manner and that all the requirements set by the client are met. However, it does not always work.
In the age of technology, we are linked to it and, sometimes, it makes us meet with communication problems that, although right now it seems impossible, can be solved . Discover what are the typical unforeseen business communication and stay with the NFON concept in mind, because it will be essential to overcome them.
4 Problems of business communication with technology | Solution to them
1. Calls that are interrupted
Let's put the following scenario. You have a company, small or medium. You want to grow and a lot! However, as you progress, customers and more customers increase, more calls accumulated and interrupted.
The good news is that you have gained fame, that attracts people interested in what you offer; the one that is not so good, is that perhaps you are not technologically prepared to manage all this attention. Does the telephone sound in the cloud? It is the way in which NFON works and that will make you achieve all this interest and dedicate the attention it deserves. That if you lose a client, not because the calls are interrupted, bet on a quality telephone service that adapts to new trends.
2. Not having a switchboard makes us look unprofessional
As we told you, you have attracted the attention of a good number of people, but every time you, your partners and employees give a phone number that sounds very personal, because you do not have a switchboard. This circumstance means that little business rigor is transmitted. If you want to keep your professionalism to the maximum in the eyes of others, as well as the quality of your service, the NFON cloud telephony option is of great interest to you. It's not just a switchboard, it's a telephony solution that will adapt fantastically to your business communication needs.
3. Dehumanization
Once again, when you do not invest in a quality service, when you pay little and do not value the options well, you will find problems such as the calls being transmitted with bad quality, the videoconferences are cut ... In a time when teleworking (working from home and from different parts of the world) is the order of the day, these small details make us resent our relationship as people with whom we are dealing. The attention is dispersed and we become a kind of robots on the other side, with which it costs a bit to connect.
Suddenly, the relationship becomes dehumanized, technology instead of helping, prevents you from being everything you want to be, but all this does not have to happen. Remember that NFON's cloud telephony is ready for the business communication of the future, which is already here.
4. Loss of confidence
This is another of the problems of business communication that is closely linked to the previous ones: if calls are interrupted, we do not have a company switchboard, our communications are dehumanized ... The client's trust is lost. If you do not invest in a quality service when communicating, which is essential when doing business, when will it be done? Remember that there are solutions for this and involve investing in really effective communication services that think in the future key, such as those of NFON, with telephony in the cloud.
Have you encountered these problems of business communication in your day to day? If the answer is yes, tell us your experience. We are sure that there are solutions as interesting as those offered by NFON for them. And if you want to know more about this option, we recommend that you inform yourself about it, check how these small communicative obstacles disappear and you continue to progress in your work environment!